For holiday bookings outside of the impacts of the coronavirus, the following terms and conditions apply.
In these terms and conditions “you” or “your” means the person named in the booking confirmation. “We” or “us” means Meadowgate Nursery Shepherds Huts Limited. “Accommodation” means a Shepherds Hut.
1. Your booking
1.1. We reserve the right to accept or decline bookings entirely at our discretion.
1.2. Your contract with us will begin when we issue you with your booking confirmation and will be based on the terms and conditions set out in this document.
1.3. All bookings are confirmed when we issue you with your booking confirmation. Your booking confirmation will detail the Accommodation you have booked, the dates of your booking, the total amount payable for your booking and the dates on which payments are due. We’ll issue you with your booking confirmation via email.
1.4. You, as the person making the booking, will be responsible for all members of your party. You must be at least 18 years old at the time of booking.
1.5. Children under the age of 18 are unfortunately not permitted.
2. Paying for your Accommodation
2.1. For bookings made 8 weeks or more in advance 50% of your booking total must be paid at the time of booking. We must then receive the balance by the date set out in your booking confirmation – 30 days before your arrival.
2.2. For bookings (i) made less than 8 weeks in advance you must pay us the total amount payable for your booking at the time of booking.
2.3. If you don’t make any payment by the date it is due, we’ll remind you via email. If you fail to make the relevant payment within 14 days of the due date, we’ll assume you want to cancel your booking. If this happens, your booking will immediately be cancelled and the cancellation charges set out in Section 4.3 (“If you want to cancel your booking”) will apply.
2.4. Booking payments can only be made with credit and debit cards excluding American Express.
2.5. Promotional offers will only be applied if they are valid and quoted at the time of booking. Promotional offers can’t be combined or used retrospectively to apply to existing bookings. In addition, we reserve the right to change or withdraw a promotional offer at any time by amending or removing details of these offers from the relevant sections of our website. Where we are unable to provide you with a discount or offer on your booking due to this offer having been withdrawn or amended:
2.5.1. where we have not confirmed your booking, we will e-mail you to notify you the offer is no longer available and cancel your booking.
3. If you want to cancel your booking
3.1. Your contract with us is a contract for the provision of leisure Accommodation on a specific date or dates and this means that you do not have a statutory right to change your mind and cancel the contract. We do, however, offer you the right to cancel your contract subject to the provisions of this section.
3.2. If you wish to cancel a confirmed booking you must let us know by email or in writing as soon as possible and, in any event, prior to the first day of your booking. Your booking will be cancelled with effect from the day we receive your email or written notification and will be subject to the cancellation charges set out in Section 4.3 below.
3.3. Our cancellation charges are calculated according to the time between when we receive notification from you that you wish to cancel your booking and the start of your booking. Our cancellation charges are set out below:
More than 180 days prior to booking start date
Cancellation charge: Administration fee of £25
180 – 57 days prior to booking start date
Cancellation charge: 33% of the total booking charge
56 – 29 days prior to booking start date
Cancellation charge: 50% of the total booking charge
28 – 9 days prior to booking start date
Cancellation charge: 75% of the total booking charge
8 days or less prior to holiday start date or at any point after holiday start date
Cancellation charge: 100% of the total booking charge
3.4. If you cancel your booking after the booking start date, we will not issue you any refund for any remaining nights of your booking. To clarify, this includes when you cancel your booking for any reason outside of your reasonable control, including without limitation, inclement weather and illness. We strongly recommend you take out holiday insurance to compensate you in these circumstances.
4. If you want to change your booking
4.1. If you want to change any detail of your confirmed booking please let us know via email as soon as possible and we will do our best to help you.
4.2. If we do change your booking, you must pay us an administration fee of £25 to cover the costs we incur in making the change to your booking. You must also pay us any additional Accommodation costs due as a result of the change – we’ll confirm the amount of any additional Accommodation costs due at the time we change your booking. If your Accommodation costs are lower as a result of the change, we’ll refund you the difference at the time we change your booking, after deducting the administration fee referred to above and, if applicable, any cancellation charges.
5. If we need to change or cancel your booking
5.1. We don’t expect to have to make changes to your booking, however sometimes problems happen and bookings have to be changed or cancelled. We will only change or cancel your booking:
5.1.1. if necessary to perform or complete essential remedial or refurbishment works; or
5.1.2. for other reasons unforeseen at the time you made your booking which are beyond our reasonable control. This may include occasions where the Accommodation becomes inaccessible due to a Meteorological Office Severe Weather Warning or other severe weather event.
5.2. If we do need to change or cancel your booking for the reason set out in Section 6.1.1 we will refund you the total amount you have paid us for the booking.
5.3. It is a condition of your booking that you obtain appropriate travel insurance for all members of your group. This should ideally cover illness, cancellation and injuries during your stay.
6. Visitor standards and behaviour
6.1. You’ll be provided with a welcome folder at your Accommodation that contains important information about your stay with us. Please ensure that you and your party read the welcome folder carefully on arrival. You must also ensure that you and your party familiarise yourselves with the layout of the Accommodation and the location of the fire exits.
6.2. You must only use the Accommodation for the purposes of your holiday. You must not use the Accommodation for any other purpose, including for any business purposes, without our prior written consent.
6.3. You must keep the Accommodation and its contents clean and tidy and leave them in the same condition as when you arrived.
6.4. You mustn’t use the Accommodation, or allow it to be used, for any dangerous, offensive, noisy, or illegal activities. You must not cause any nuisance or annoyance to any neighbours or anyone else during your stay.
6.5. Smoking is not permitted in any part of your Accommodation. Please note smoking includes use of vapours and/or e-cigarettes. You and your party must not smoke inside your Accommodation. You and your party must not use candles, fireworks or Chinese lanterns at your Accommodation. You and your party must not use a barbecue or fire pit at your Accommodation unless we have provided one.
6.6. If your Accommodation has an open fire, stove or wood burner, you must comply with the instructions found in the welcome folder, particularly regarding the appropriate fuel to use for your safety. If there is no open fire, stove or wood burner you must not create your own anywhere at the Accommodation.
6.7. Dogs are permitted at certain properties, on the conditions indicated on our website. You must tell us at the time of booking if you wish to bring a dog to one of our dog friendly properties. We ask that you remove any dog mess from the grounds before checking out. Unfortunately, no other domestic pets are permitted. Assistance dogs are permitted.
7. Maximum occupancy for your Accommodation
7.1. Our accommodation is has a maximum occupancy of two adults and this must not be exceeded.
8. Damage to the Accommodation or its contents
8.1. If you discover that anything is missing or damaged on arrival at your Accommodation you must notify us immediately.
8.2. You will be responsible for the cost of any damage to the Accommodation or its contents caused by you or by any member of your party or animal brought with you.
9. If you have a problem or complaint
9.1. We take care to ensure that our Accommodation is of a high standard. However, if you have any problems with your Accommodation, please contact us immediately and give us the opportunity to resolve it
10. Our rights of access
10.1. Our staff or contractors may need to access your Accommodation if there is an unforeseen problem, to investigate a complaint you have made, or to perform certain routine property checks. If this happens, we'll do our best to let you know in advance of the date and time that we will need access.
10.2. If we do need to access your Accommodation for any reason, we'll always try to access the property at reasonably convenient times (other than in the event of an emergency).
11. Our right to evict
11.1. We may terminate our contract with you and ask you to leave your Accommodation immediately (without any compensation being payable) if:
11.1.1. we consider that you or your party have committed a serious breach of our terms and conditions.
12. Our liability to you
12.1. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is foreseeable as a result of our breach of these terms and conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
12.2. Nothing in these terms and conditions is intended to limit our liability for:
12.2.1. death or personal injury caused by our negligence;
12.2.2. fraud or fraudulent misrepresentation on our part; or
12.2.3. any breach of the terms implied by Section 10, 11 and 13 of the Consumer Rights Act 2015
12.3. Nothing in these terms will affect your legal rights in respect of your booking. For a fuller explanation of your legal rights please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
13. Events beyond our control
13.1. We will not be responsible for any failure to perform our obligations under these terms and conditions that is caused by an event outside our control.
13.2. An event outside our control means any act or event that is beyond our reasonable control, including, without limitation, severe weather event, drought, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, strikes or industrial action by third parties, terrorist attack or threat of terrorist attack, war or threat of war, civil commotion, riot, invasion, or failure of public or private telecommunications networks.
14. Some practical information for your stay
16.1. Your check-in and departure times will be set out in your booking confirmation. Normally, check-in is available from 3.00pm on the first day of your stay and departure is required before 10am on the last day of your stay. If you do not leave the Accommodation by the required departure time we reserve the right to charge you for an additional night.
14. Entire Agreement
14.1. This agreement constitutes the entire agreement between you and us and supersedes and extinguishes all previous promises, representations and undertakings.
14.2. No one other than a party to this contract shall have any right to enforce any of its terms.
15. Data Protection
15.1. We may communicate with you from time to time about your booking and your experience with us and will use your data in accordance with our privacy policy.
15.2. If you wish to alter the way we communicate to you at any time, please email us.
16. Governing Law
19.1. These terms and conditions are governed by English law. You and we both agree to submit to the exclusive jurisdiction of the English courts.